Many organizations undergo significant business and technology changes with upgraded or new software. Organizational change management is a “people” issue, often overlooked or not given adequate attention when undertaking an enterprise software initiative.

Change is unsettling. Change management is a key vulnerability of enterprise software implementations. Organizations that have realistic expectations and proactively address change can benefit from a smoother implementation.

“Change is unsettling. Fear of the unknown, anger and denial enter the picture when things don’t happen as expected.”

Real or perceived change is a barrier to user adoption of software, and managing change properly can lead to better adoption. This involves clearly defining the expected benefits of change, ensuring that people know what to expect, and efficiently and effectively making the change. Organizational change management parallels the software life cycle and involves much more than training. 

Most companies have a variety of software users, from “power user” subject matter experts that use the software daily, to casual users who access the software now and then, to managers who rely on dashboards and reports to see near real-time trends. These user types have different skill sets and capability levels.

Lexicon Systems helps to transition stakeholders from the current state to a desired future state. Our organizational change management services help to improve the chances of successful software adoption. We help clients with activities such as:

•	Setting realistic expectations
•	Planning for change
•	Optimizing business processes
•	Developing a business case and addressing the expected benefits in software implementation strategy and plans
•	Analyzing training needs, developing training strategy and plans; preparing content and delivering training
•	Planning and executing change communications concurrent with the software life cycle
•	Tracking performance against the business case and conducting post-implementation audits